Refund Policy

Refund Policy – KPD Publications

At KPD Publications, we value the trust our readers, students, and customers place in us when purchasing our books, study materials, or digital products. We aim to provide the highest quality resources and ensure a smooth shopping experience. However, we understand that circumstances may arise where a refund or return request is necessary. This Refund Policy outlines the terms and conditions governing such requests. By purchasing from our website, you agree to comply with the policy set forth below.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  1. Physical Books & Materials

    • If the product delivered is damaged, misprinted, or defective, customers are eligible for a replacement or refund.

    • If you receive the wrong product (different title or edition than ordered), we will arrange a return or replacement.

  2. Digital Products (E-books, PDFs, Online Materials)

    • Due to the nature of digital content, refunds will not be issued once the file has been downloaded or accessed.

    • If you are unable to access the file due to a technical error on our side, we will either resolve the issue promptly or issue a refund.

  3. Course Enrollments or Subscriptions (if applicable)

    • Refunds may be requested within 7 days of purchase, provided you have not completed more than 20% of the course content.

    • If the course content fails to load or becomes inaccessible due to our system, you are entitled to a full refund.

2. Non-Refundable Items

Certain products and services are non-refundable:

  • E-books and downloadable materials once accessed.

  • Discounted or clearance sale items.

  • Customized or personalized products.

  • Gift cards and promotional vouchers.

3. Refund Request Process

To initiate a refund request, customers must:

  1. Contact Us: Email us at [your email] or use the contact form on our website.

  2. Provide Order Details: Include your order number, purchase date, and reason for requesting a refund.

  3. Supporting Evidence: For damaged or incorrect products, please attach a photo or proof of the issue.

Once the request is received, our team will review it and provide a response within 3–5 business days.

4. Refund Approval & Timeline

  • If your request is approved, refunds will be processed to your original payment method within 7–10 business days.

  • For payments made via credit/debit card, the refund may take additional time depending on your bank’s processing policies.

  • If you paid through third-party platforms (e.g., Razorpay, PayPal, UPI), their respective refund timelines will apply.

5. Replacement & Exchange Policy

Instead of a refund, you may choose a replacement in the following cases:

  • The book delivered has printing errors, missing pages, or is damaged during shipping.

  • You received the wrong title or edition.

In such cases, we will arrange a pickup of the defective product and ship a replacement at no extra cost. If a replacement is not available, we will issue a full refund.

6. Order Cancellations

  • Before Dispatch: If you cancel your order before it has been shipped, you are eligible for a full refund.

  • After Dispatch: If the order has already been shipped, cancellation requests will not be accepted. However, you may request a return after receiving the item (subject to conditions above).

7. Refund Exceptions

We reserve the right to deny refunds in the following circumstances:

  • Requests made beyond the eligible refund window (e.g., after 7 days of receipt).

  • Products returned without prior approval.

  • Evidence of misuse, intentional damage, or unauthorized copying of digital content.

  • Multiple refund requests from the same customer that appear fraudulent or abusive.

8. International Orders

For customers outside India:

  • Shipping costs, customs duties, or taxes are non-refundable.

  • If a product is returned due to refusal to pay customs fees, the refund will exclude all shipping charges.

9. Customer Responsibilities

To ensure a smooth refund process, customers are expected to:

  • Provide accurate information when placing an order.

  • Check the product description carefully before purchasing.

  • Retain proof of purchase (order confirmation email, invoice).

  • Cooperate with our support team in resolving issues.

10. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

  • Email: [your email address]

  • Phone: [your phone number]

  • Address: [Your Registered Office Address]

11. Policy Updates

KPD Publications may update this Refund Policy from time to time to reflect changes in business practices or legal requirements. Any modifications will be posted on this page, and the effective date will be updated. Customers are encouraged to review the policy periodically.

Final Note

At KPD Publications, customer satisfaction is our priority. While we must follow these guidelines to maintain fairness and transparency, we also review refund requests with empathy and care. Our goal is to ensure you have confidence when purchasing our books and resources, knowing that we stand behind the quality of our products and services.

Shopping Cart
Scroll to Top